---
title: Privacy Policy | Shojin
description: Read the privacy policy for registering with Shojin and using shojin.co.uk. Understand the data Shojin captures and read the company data policy.
image: https://www.shojin.co.uk/hubfs/Logos/Shojin.co.uk-Featured-Image.jpg
---

 Don’t invest unless you’re prepared to lose all the money you invest. This is a high-risk investment and you are unlikely to be protected if something goes wrong. Take 2 minutes to learn more.

 Risk information

**Risk summary for investments in speculative illiquid securities which are arranged by a firm by way of an online platform.**

 

**Estimated reading time: 2 min**

 

Due to the potential for losses, the Financial Conduct Authority (FCA) considers this investment to be very complex and high risk.

 

**What are the key risks?**

 

1. **You could lose all the money you invest** 
     - By investing into a real estate project through Shojin you will be investing in a Bond instrument issued by Special Purpose Vehicles (SPV’s) which provide a funding facility for the purpose of real estate development. If the project fails, Investors can lose some or all of the money they invested.
     - Advertised rates of return aren’t guaranteed. This is not a savings account. If the project doesn’t pay the SPV back as agreed, you could earn less money than expected or nothing at all. A higher advertised rate of return means a higher project risk with an increased probability of losing your money.
     - Due Diligence and project oversight is carried out by the platform on each Shojin project that you are investing into to assess how well they are expected to perform. However, you should always also do your own research before investing.
     - These investments are sometimes held in an Innovative Finance ISA (IFISA). While any potential gains from your investment will be tax free, you can still lose all your money. An IFISA does not reduce the risk of the investment or protect you from losses.
2. **You are unlikely to be protected if something goes wrong** 
     - Protection from the Financial Services Compensation Scheme (FSCS), in relation to claims against failed regulated firms, does not cover poor investment performance. [Try the FSCS investment protection checker here.](https://www.fscs.org.uk/check/investment-protection-checker)
     - Protection from the Financial Ombudsman Service (FOS) does not cover poor investment performance. If you have a complaint against an FCA regulated firm, FOS may be able to consider it. [Learn more about FOS protection here.](https://www.financial-ombudsman.org.uk/consumers)
3. **You are unlikely to get your money back quickly** 
     - This type of property investment could face delays that can delay payments. These investments could also fail altogether and be unable to repay investors their money.
     - You have the opportunity to sell your investment early through the secondary market but there is no guarantee you will be able to find someone willing to buy.
4. **This is a complex investment** 
     - This investment has a complex structure to ensure the interest of investors is protected. Investments are made into each designated project SPV and are ringfenced from other project SPV's to ensure full transparency of each investment made.
     - You may wish to get financial advice to understand how the structure works before deciding to invest.
5. **Don’t put all your eggs in one basket** 
     - Putting all your money into a single business or type of investment for example, is risky. Spreading your money across different investments makes you less dependent on any one to do well.
     - [A good rule of thumb is not to invest more than 10% of your money in high-risk investments.](https://www.fca.org.uk/investsmart/5-questions-ask-you-invest)

[If you are interested in learning more about how to protect yourself, visit the FCA’s website here.](https://www.fca.org.uk/investsmart)

[For further information about minibonds, visit the FCA’s website here](https://www.fca.org.uk/consumers/mini-bonds).

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 Next level opportunities

 Shojin is a fractional property investment platform. We share opportunities for global investors to gain exceptional returns.

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 How to invest

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 Who is Shojin for

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 Fund your next project

 We support borrowers at every step of the journey, from acquisition through to development and exit.

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 Browse our blog for news, features, market update and special reports to build your real estate investing knowledge.

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 Our company

 Shojin is an FCA-regulated fractional investing platform enabling global investors to build their wealth from UK-based real estate investment opportunities.

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# Privacy Policy

**1.PURPOSE OF THIS PRIVACY POLICY**

This privacy policy explains what personal data Shojin Property Partners Limited (**“SPP”**) and Shojin Financial Services Limited (**“SFS”**) (together **“Shojin”**, **“we”**, **“our”** or **“us”**) collect, why we collect it, how we use it and your rights to it. By using our services, our website and by providing any personal information to us, we use your personal information as set out in this privacy policy (“**Privacy Policy**”). Personal information is information relating to an identified or identifiable natural person (“data subject”) who can be identified, directly or indirectly, in particular by reference to an identifier such as a name, an identification number, location data, an online identifier or to one or more factors specific to the physical, physiological, genetic, mental, economic, cultural or social identity of that natural person. Please do not provide us with any personal information if you do not want that information to be used by us in this manner. All personal information processed in connection with this Privacy Policy is controlled ether by SPP, a company registered in England and Wales under registration number 09647110 or, if received via our website, by SFS, a company registered in England and Wales under registration number 09697161 which has its. Both companies have their registered office at Suite 1, First Floor, 1 Duchess Street London W1W 6AN. This Privacy Policy applies to all personal information we gather or use in connection with your relationship with us as a customer or potential customer. This includes when you use our website, [www.shojin.co.uk](https://www.shojin.co.uk/) and [portal.shojin.co.uk](https://portal.shojin.co.uk/) (the “**Site**”) services provided by us or others acting on our behalf, and when you interact with us. We will only use your personal information in accordance with this Privacy Policy.   
   
This Privacy Policy should, where relevant, be read together with the Website terms and conditions, and the Terms and Conditions and ISA Terms and Conditions for the relevant project.   
   
***Please note that personal information we collect from you may be transferred to and stored in countries outside of the European Economic Area (“EEA”) and may be accessible by us, our service providers and those acting on our behalf outside of the EEA. Countries outside the EEA (such as the United States of America) may not offer the same levels of data protection as the United Kingdom. However we will implement appropriate safeguards to ensure that any of your data transferred outside the EEA will be treated securely and in accordance with this Privacy Policy. By using our services or our Site and by submitting your personal information to us, you agree to your personal information being transferred, stored and processed outside of the EEA. If you have any questions or comments about this, please contact us at*** [***info@shojin.co.uk***](mailto:info@shojin.co.uk).   
   
**2. DATA PROTECTION LAW**   
   
Shojin is committed to protecting and respecting your privacy. We collect, store and use personal information in accordance with the Data Protection Act 2018 (the “**DPA**”) and all other relevant legislation and regulations. For the purposes of the DPA, we are the data controller of any personal information we process about you.   
   
We use up-to-date industry procedures to keep personal data as safe and secure as possible and to protect against loss, unauthorised disclosure or access. Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to the Site; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.   
   
**3. PRIVACY POLICY UPDATES**   
   
 We may update and amend this Privacy Policy from time to time. By using our services or our Site and providing personal information to us after the date of any amendment you agree to any updated terms and conditions of the Privacy Policy. We reserve the right, in any event, to apply the amended Privacy Policy to information we have already collected. You should read and review our webpage regularly to see if there have been any changes.   
   
**4. YOUR RIGHT TO ACCESS YOUR INFORMATION**   
   
You have a right under the DPA to access personal information that we hold about you. All requests should be made to **[info@shojin.co.uk](mailto:info@shojin.co.uk)** and must include your name and address and any other information which may identify you. You must also provide a copy of your passport or driving licence so that we can verify your identity. We will not charge you to access this information. You may have the right to object to the processing of your personal data where processing is conducted for legitimate business reasons, direct marketing or profiling. If you exercise this right, then unless we have compelling reasons not to, we shall cease to process your data wherever data protection laws allow. You have a number of rights with regards to your data. In particular you have the right to access and rectify your personal details. If you wish to access your data, you have the right to view or receive a copy of the information in a commonly used format such as a pdf document or an e-mail. Any information which is processed by automated means and is purely required for the performance of a contract, may be transmitted to another data controller if you request it. You may also have the right to ask for the processing of your personal data to be restricted or even erased. Whether or not you exercise the right to erasure, we will erase your personal data in certain situations and particularly when the data is no longer required.   
   
**5. COOKIES**   
   
Cookies are small files placed on your device when you visit our Site. Cookies are common and we will use them to improve how our Site works by recognising you and your preferences. We will also use cookies to create statistical data which will help us offer relevant products to you. Cookies generally fall into one of the following categories: 

- strictly necessary cookies which are cookies that are essential to allow you to use a website and its features;
- performance cookies which collect information about how visitors use a website to create aggregated, anonymous information that does not identify the visitor;
- functionality cookies which allow the website to remember you and provide a more personalised service; and
- targeting or advertising cookies which are used to deliver adverts relevant to you.

Our Site may use any of these types of cookies. 

 

You can find more information about the individual cookies we use and the purposes for which we use them in the table below:   
   
**COOKIE** **TYPE** **PURPOSE**   
ASP.Net\_SessionId - Performance Enhances user experience by remembering session history.   
ASPXAUTH -  Strictly Necessary Records users authentication session   
 \_culture Strictly - Necessary Assists recognising user’s nationality and language preferences, login, token, username recognition and encoding.   
RequestVerificationToken  - Strictly Necessary Part of a mechanism to protect against cross site scripting attacks   
ARRAffinity - Performance Enhances user browsing experience – part of load balancing setup   
cookie-policy - Strictly Necessary Tracks presentation of the cookie information advice     
   
Please note that the following third parties may also use cookies, over which we have no control. These named third parties may include, for example, advertising networks and providers of external services. These third party cookies are likely to be performance cookies or targeting cookies.

- Google Analytics – a web analytics service provided by Google, LLC. Google Analytics uses analytical, performance or targeting cookies to help analyse how you use the website and compile reports on your activity for us.

Any information generated by the cookie about your use of the website (including your IP address) will be transmitted to, and stored by, Google on servers in the United States. Google will use this information for the purpose of evaluating your use of the website, compiling reports on your activity for us and providing other services relating to website activity and internet usage. Google may also transfer this information to third parties where required to do so by law, or where such third parties process the information on Google's behalf. Google will not associate your IP address with any other data held by Google.

- HubSpot - the HubSpot tracking code is embedded in the code of our website, which collects information about your use of our website and investor portal. We use this information to optimise our operations and increase their effectiveness. Information on the data collected by our partner can be found here: [https://legal.hubspot.com/privacy-policy](https://legal.hubspot.com/privacy-policy).

Some of our cookies will remain on your device between your browsing sessions. 

Most web browsers automatically accept cookies. You can configure your web browser to accept or reject cookies, or to notify you when a cookie is set on your computer (check the ‘Help’ menu of your browser to learn how to change your cookie preferences). You can disable our cookies by changing the settings on your browser. However, you may not be able to take full advantage of the functionality of our Site if you disable cookies.   
   
For additional information about cookies, please visit: 

- [www.allaboutcookies.org](http://www.allaboutcookies.org/)
- [www.youronlinechoices.eu](https://www.youronlinechoices.eu/)

**6. HOW WE COLLECT PERSONAL INFORMATION**  
   
We may collect and/or receive personal information from you when you: 

- fill in forms on our Site, including when you register, create or modify an online account with us;
- communicate with us, such as by mail, telephone, in writing or through our Site or social media;
- use or access our Site; or
- enter into any agreements with us or any group or associated companies or individuals;
- respond to surveys or questionnaires we ask you to complete.

We may also collect your personal information from publicly available information such as information on third party sites or from our business partners.   
   
**7. WHAT TYPES OF PERSONAL INFORMATION WE COLLECT**   
   
The types of personal information we receive, store and use may include: 

- your title, name, gender, address, telephone numbers, email address and date of birth;
- your passport number and driving licence number;
- your site account information (including your SFS username and password);
- your bank account details, debit card numbers and transaction and credit information;
- information about your interactions you may have with us and our staff, including interactions via email, telephone or through our Site such as your IP address; and
- information regarding your personal or professional interests, demographics, experiences with our products, and contact preferences in order to provide you with further products and services or information about our products and services.

**8. HOW AND WHY WE USE PERSONAL INFORMATION**  
   
Under data protection law we can only use your personal information if we have a proper reason for doing so. Most commonly, we will use your personal information in the following circumstances: 

- to comply with our legal and regulatory obligations;
- for the performance of our contract with you or to take steps at your request before entering into a contract;
- for our legitimate interests (or those of a third party) and your interests and fundamental rights do not override those interests. These legitimate interests include:  
    - to provide our products and services to you;
    - for purposes related to providing our products and services to you, including verifying and authenticating your identity, processing your payments, completing transactions and processing your purchasing requests;
    - to develop new products and services;
    - to provide the products services available throughout our website;
    - to provide special offers and other related services to you;
    - to improve and tailor our products and services;
    - for our own internal record-keeping requirements;
    - to protect your account and prevent unauthorised access to your account;
    - marketing purposes, such as sending you email newsletters with our and our partners’ latest offers, information, promotions or products and services or other information we think you may find interesting or for customer satisfaction purposes in accordance with this Privacy Policy;
    - for market research, analysis, testing, monitoring, risk management and administrative purposes;
    - to contact you, for example, to send service communications through our Site, email or any other medium such as to notify you to check your dashboard when financial transfers have been made on your behalf; and
- where you have given use specific and informed consent.

 We use the personal information we collect and receive to help us understand your needs and to help us provide you with a better service. In particular, we collect, store and process your personal information for the following reasons: 

- to provide our products and services to you;
- for purposes related to providing our products and services to you, including verifying and authenticating your identity, processing your payments, completing transactions and processing your purchasing requests;
- to provide special offers and other related services to you;
- to improve and tailor our products and services;
- for our own internal record-keeping requirements;
- to protect your account and prevent unauthorised access to your account;
- for marketing purposes, such as sending you email newsletters with our and our partners’ latest offers, information, promotions or products and services or other information we think you may find interesting or for customer satisfaction purposes in accordance with this Privacy Policy (see below);
- for market research, analysis, testing, monitoring, risk management and administrative purposes; and
- to contact you, for example, to send service communications through our Site, email or any other medium such as to notify you to check your dashboard when financial transfers have been made on your behalf.

**9. HOW WE SHARE PERSONAL INFORMATION**  
   
We may disclose personal information we collect or receive: 

- to you or people acting on your behalf;
- to companies within the SPP group, partners and joint ventures and other companies under common control (collectively, “**Affiliates**”) for the purposes described in this Privacy Policy and always in accordance with the terms of this Privacy Policy;
- to third parties who provide a service to, or perform a function for, us or you or who are otherwise appointed by us in connection with the services we offer you including those who are acting as our agent or sub-contractor, including, without limitation, data processing service providers and our legal and professional advisors;
- to any third party which acts, from time to time, as the depositary or custodian for any money which you deposit using the Site, or as custodian and holds the legal title to any share or instrument which you may invest in through SFS or by using the Site;
- to third party investee companies in connection with your investment, details of which will be stated on your application;
- to any third party which acts, from time to time, as SFS’s principal for the purposes of regulation and authorisation under the Financial Conduct Authority;
- to any third party which acts, from time to time, as the payments processor for transactions carried out on or through the Site. For example, any payment transactions you make through the Site will be made through ShareIn Ltd (a company registered in Scotland, with company registration number SC408803) (“**ShareIn**”). ShareIn acts as a data controller in respect of any bank account details provided and this personal data will be subject to ShareIn’s privacy policy, available at [https://www.sharein.com/privacy](https://www.sharein.com/privacy).;
- to third parties in connection with a proposed or actual financing, securitization, insuring, merger, restructure, sale, acquisition, assignment or other disposal of all or part of our business or assets or the assets of any Affiliate or to anyone to whom we may transfer our rights and/or obligations for the purposes of evaluating and performing the proposed transaction; and
- to third parties, including the Financial Conduct Authority, law enforcement officials, law courts and government and other regulatory authorities: (a) if we believe disclosure is required by any applicable law, regulation or legal process (such as to respond to subpoenas or judicial orders); or (b) to protect and defend our rights, or the rights or safety of third parties, including to defend against legal claims.

**10.  MARKETING COMMUNICATIONS**  
   
We will only send you marketing communications by electronic means (e-mail or text) if those communications relate to goods, services or opportunities which are the same or similar to those that you have previously purchased or expressed an interest in or if you have given clear and explicit consent to us contacting you in this way. We will only permit third parties to send you marketing communications by electronic means if you have consented to this. During your Site account set-up process you will be able to opt-in to receiving marketing communications from us and/or third parties. You can change your marketing preferences at any time by clicking on the ‘unsubscribe’ link at the bottom of emails sent to you by us, or by contacting us at [**info@shojin.co.uk**](mailto:info@shojin.co.uk)**.**   
   
**11. STATISTICAL INFORMATION**   
   
We may aggregate information about you with information about other users of our Site to create statistical data about users. This is statistical data that is not intended to identify you and we may distribute any such aggregate information to third parties we work with.   
   
**12. THIRD PARTY LINKS**   
   
Our Site may contain links to enable you to visit third-party sites, mobile sites and mobile applications. Please note that we do not have any control over these third-party sites, mobile sites or mobile applications. Therefore, we are not responsible for the protection and privacy of any information that you provide whilst visiting such sites. Such sites are governed by their own privacy policies and not this Privacy Policy.   
   
**13. DATA STORAGE**   
   
Your personal information will be stored and used in accordance with this Privacy Policy. We will take all steps reasonably necessary to keep your personal information secure. You should be aware that transmission of information via the internet is not entirely secure and we cannot guarantee the security of any data you transmit to our Site via the internet. We will retain your personal information and other information which we have collected or received to the extent required by applicable laws and as we may require for operational and legal purposes. We may retain your data for up to six years following the date of your last investment or the date you close your account (whichever is the later). We will not retain your personal information for longer than necessary for the purposes set out in this policy.   
   
**14. HOW TO COMPLAIN**   
   
We hope that we can resolve any query or concern you may raise about our use of your information. The General Data Protection Regulation also gives you right to lodge a complaint with a supervisory authority, in particular in the European Union (or European Economic Area) state where you work, normally live or where any alleged infringement of data protection laws occurred. The supervisory authority in the UK is the Information Commissioner who may be contacted at [https://ico.org.uk/concerns](https://ico.org.uk/concerns)  or telephone: 0303 123 1113.   
   
**15. CONTACTING US**   
   
If you have any questions or comments about this Privacy Policy, you can contact us at [**info@shojin.co.uk**](mailto:info@shojin.co.uk). 

## Follow us

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 Invest

- [Overview](https://www.shojin.co.uk/invest)
- [Why us](https://www.shojin.co.uk/invest/why-us)
- [For Individuals](https://www.shojin.co.uk/invest/who-is-shojin-for/individuals)
- [For Family Office](https://www.shojin.co.uk/invest/who-is-shojin-for/family-offices)
- [For Wealth Managers](https://www.shojin.co.uk/invest/who-is-shojin-for/wealth-managers)
- [Products](https://www.shojin.co.uk/invest/products)
- [IFISA](https://www.shojin.co.uk/invest/products/ifisa)
- [Pensions](https://www.shojin.co.uk/invest/products/pensions)

 Borrow

- [Overview](https://www.shojin.co.uk/borrow)
- [Why us](https://www.shojin.co.uk/borrow/why-us)
- [Senior](https://www.shojin.co.uk/borrow/products/senior-debt)
- [Mezzanine](https://www.shojin.co.uk/borrow/products/mezzanine)
- [Equity](https://www.shojin.co.uk/borrow/products/equity)
- [How it works](https://www.shojin.co.uk/borrow/how-it-works)
- [Apply](https://www.shojin.co.uk/borrow/how-it-works#ENQUIRE)

 Learn

- [All insights](https://www.shojin.co.uk/insights)
- [Masterclass](https://www.shojin.co.uk/insights/tag/masterclass)
- [Special reports](https://www.shojin.co.uk/insights/tag/special-reports)
- [Market updates](https://www.shojin.co.uk/insights/tag/market-updates)
- [Blog](https://www.shojin.co.uk/insights/tag/blog)
- [FAQs](https://www.shojin.co.uk/faqs)
- [Glossary](https://www.shojin.co.uk/glossary)

 Legals

- [Terms & conditions](https://www.shojin.co.uk/website-terms-conditions)
- [Privacy Policy](https://www.shojin.co.uk/privacy-policy)
- [Key Risks](https://www.shojin.co.uk/key-risks)
- [Risk Management disc](https://www.shojin.co.uk/pillar-3)
- [IFISA T&Cs](https://www.shojin.co.uk/ifisa-terms-conditions)

 Other

- [About us](https://www.shojin.co.uk/company/about-us)
- [Our team](https://www.shojin.co.uk/company/about-us#TEAM)
- [Careers](https://www.shojin.co.uk/company/careers)
- [Contact us](https://www.shojin.co.uk/company/contact-us)

 Awards

![award](https://www.shojin.co.uk/hs-fs/hubfs/shojin/award.png?width=48&height=40&name=award.png) ![award-image-mobile](https://www.shojin.co.uk/hs-fs/hubfs/shojin/award-image-mobile.png?width=36&height=35&name=award-image-mobile.png)

 MEZZANINE LENDER OF THE YEAR

 WINNER

 Alternative Credit Awards 2024

![award](https://www.shojin.co.uk/hs-fs/hubfs/shojin/award.png?width=48&height=40&name=award.png) ![award-image-mobile](https://www.shojin.co.uk/hs-fs/hubfs/shojin/award-image-mobile.png?width=36&height=35&name=award-image-mobile.png)

 MOST INNOVATIVE PROPERTY INVESTMENT PLATFORM

 WINNER

 SME Finance Awards 2023

![award](https://www.shojin.co.uk/hs-fs/hubfs/shojin/award.png?width=48&height=40&name=award.png) ![award-image-mobile](https://www.shojin.co.uk/hs-fs/hubfs/shojin/award-image-mobile.png?width=36&height=35&name=award-image-mobile.png)

 BRIDGING LENDER OF THE YEAR

 WINNER

 P2P Finance Awards 2023

![award](https://www.shojin.co.uk/hs-fs/hubfs/shojin/award.png?width=48&height=40&name=award.png) ![award-image-mobile](https://www.shojin.co.uk/hs-fs/hubfs/shojin/award-image-mobile.png?width=36&height=35&name=award-image-mobile.png)

 INNOVATIVE LENDER OF THE YEAR

 HIGHLY COMMENDED

 P2P Finance Awards 2022

![award](https://www.shojin.co.uk/hs-fs/hubfs/shojin/award.png?width=48&height=40&name=award.png) ![award-image-mobile](https://www.shojin.co.uk/hs-fs/hubfs/shojin/award-image-mobile.png?width=36&height=35&name=award-image-mobile.png)

 FINANCIER OF THE YEAR, RESIDENTIAL

 FINALIST

 RESI Awards 2021

 Member

![AREIP-logo](https://www.shojin.co.uk/hs-fs/hubfs/shojin/AREIP-logo.png?width=156&height=80&name=AREIP-logo.png) ![UKFCA WHITE](https://www.shojin.co.uk/hs-fs/hubfs/UKFCA%20WHITE.png?width=95&height=114&name=UKFCA%20WHITE.png) ![logo\_CREFCE\_logo\_white\_clear\_background](https://www.shojin.co.uk/hs-fs/hubfs/logo_CREFCE_logo_white_clear_background.png?width=150&height=54&name=logo_CREFCE_logo_white_clear_background.png)

 Important note

Please note that property investments involve risks including loss of capital, illiquidity, default of a borrower and lack of returns. The risks involved will vary by project types, so please make sure you have read and understood the specific risks associated with the investment. Investments made on this website should only be made as part of a diversified investment portfolio. For more details, see the Key Risks. Projections or estimated returns are not a reliable indicator of actual future performance and eventual returns or dividends may be lower than predicted. Information presented on this website is for guidance purposes only and does not constitute financial advice. If you are unsure of the suitability of an investment, please contact your financial adviser for professional advice.

Shojin is a trading name of Shojin Financial Services Limited. This website is a financial promotion approved by Shojin Financial Services Limited which is authorised and regulated by the Financial Conduct Authority (FRN: 716765) (see [www.fca.org.uk/register](https://www.fca.org.uk/firms/financial-services-register) for more information). Companies that issue investments on this platform, including bonds issued by Shojin entities, are not themselves regulated by the Financial Conduct Authority and investments made on this site are not covered by the Financial Services Compensation Scheme. The investment opportunities listed on this website are not offers to the public and can only be entered into by certain types of investors who have satisfied certain investment criteria.

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